Frequently Asked Questions
Everything you need to know about shopping with Gelish NZ
How long does shipping take within New Zealand?
We offer fast nationwide shipping. Orders are typically processed within 24 hours, with estimated delivery times of 1-3 business days for the North Island and 2-4 business days for the South Island.
Are your products professional grade?
Yes, Gelish NZ specializes in providing high-quality, professional-grade nail systems and accessories suitable for both salon use and advanced home enthusiasts.
What is your return policy on opened products?
Due to hygiene and safety regulations in the beauty industry, we cannot accept returns on opened or used products. However, if an item is faulty or damaged upon arrival, please contact us within 7 days for a replacement.
Do I need a UV or LED lamp to use Gelish products?
Yes, Gelish soak-off gel polishes require curing under a professional LED lamp (recommended) or UV lamp to harden and ensure a long-lasting, chip-free finish.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as popular buy-now-pay-later options like Afterpay and Laybuy for your convenience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.